Knowledge base

General (1)

Default solution category, feel free to edit or delete it.

How much energy can i save with Heatle compared to conventional water kettles?

FAQs (7)

FAQs category

Support FAQ (1)

Does Heatle offer customer support in multiple languages?

Payment FAQ (1)

What payment options are available when purchasing Heatle?

My Heatle tells me to raise the rod. The rod is not yet on the device. What can I do?

My Heatle stops the heating process in the middle. I see an icon that the rod is not connected to the device. What can I do?
My rod light no longer lights up. The heating process does not start. What can I do?
My device does not reach the desired target temperature, the temperature display jumps back and forth randomly. What can I do?

View all 4

The knob on my Heatle no longer responds properly. What can I do?

Disk/Milk adapter FAQ (1)

My disk exploded during the heating process. I can no longer use my device. What can I do?

Device Care FAQ (1)

Is a standby loss of 3 watts normal?