My Heatle tells me to raise the rod. The rod is not yet on the device. What can I do?

Your heatle shows the following symbol:

Remove the foreign body from the appliance before starting the heating process.

If there is no foreign object on the appliance, then this is a problem that we need to take a closer look at.

Please contact our customer service so that we can find a solution for you as quickly as possible.

Please use our contact form. Send us the required information so that we can help you as quickly as possible.

Submit a ticket to our Customer Support